We set targets to push us to improve our stakeholder ratings and are pleased to report that our target for 2014-15 was 82% ‘good or excellent’ but that we actually achieved 96%. This is a 3% increase on the 2013-14 result. Along with asking stakeholders to rate the quality of the overall experience with Soft Touch and the overall quality of the creative activities we provide, we also ask for comments. This has been a great way to get a feel for what our stakeholders think about us. You can see the full results of the surveys and all the comments here:
Creating Opportunity - Changing Lives
